Forms API

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Forms API.

1. Information We Collect

Account Information

When you create an account with Forms API, we collect:

  • Name and email address
  • Company name (optional)
  • Payment information (processed securely through our payment providers)
  • Account preferences and settings

Form Data

When you use our API to collect form submissions, we store:

  • Form submission data that you choose to collect
  • Submission timestamps and metadata
  • Form configuration and validation rules

Usage Data

We automatically collect certain information about your use of our service:

  • API usage statistics and performance metrics
  • Pages visited and features used
  • Error logs and debugging information

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve Forms API services
  • Account Management: To manage your account, process payments, and provide customer support
  • Communication: To send you service updates, security alerts, and support messages
  • Analytics: To analyze usage patterns and improve our service performance
  • Security: To detect, prevent, and address technical issues and fraudulent activity
  • Compliance: To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Analytics and monitoring tools

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data is encrypted in transit
  • Access Controls: Strict access controls and authentication requirements for our systems
  • Regular Audits: Regular security audits and vulnerability assessments
  • Secure Infrastructure: Our servers are hosted in secure, certified data centers
  • Employee Training: All employees receive regular security and privacy training

5. Data Retention

We retain your information for different periods depending on the type of data:

  • Account Information: Retained for the duration of your account plus 30 days after account closure
  • Form Submissions: Retained according to your plan limits and retention settings
  • Usage Logs: Retained for up to 90 days for service optimization and security purposes

You can request deletion of your data at any time by contacting our support team. Some information may be retained longer if required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your data in a machine-readable format
  • Restriction: Request restriction of processing in certain circumstances

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

  • Essential Cookies: Required for basic functionality like authentication and security
  • Analytics Cookies: Help us understand how you use our service to improve performance
  • Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit functionality of our service.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by email or by posting a notice on our website. The updated policy will be effective immediately upon posting unless otherwise specified.